About Us

We’re Vetrinex Labs and we have spent over 10 years helping more than 100,000 dog parents in the US and Canada keep their dogs moving, happy, and pain-free. Along the way, we noticed some families saw amazing results, while others struggled.

So, we did something different. We followed up with every dog parent, learned what really worked, and used expert advice to build one simple, complete program. Now, you don’t have to search for answers or risk making the wrong choice.

Our plan removes all the guesswork, saves you time, and gives your best friend the care they deserve.

Nothing to hide. No shady tactics. No uncancellable subscriptions. Here are the terms and conditions for all the offers on this page.

For all support requests, please email us at support@vetrinexlabs.com - we will respond within 48 hours (usually much quicker).


1. Empty Bottle Money Back Guarantee:
Use the full bottle and if not satisfied then you can claim a full refund.
Applies only to the first bottle of Joint Support. Additional units are governed by the bullet #2 below (Additional Units). Time limit: 100 days after order.

2. Refunds for Additional Units Purchased:
If more than 1 unit is purchased, the additional units can only be returned unopened for a refund. You will receive a prepaid shipping label and you will be issued a full refund less $10 restocking fee. Time limit: 100 days after order.

3. Subscriptions:
Any modifications to subscription should be made before the payment and before shipment. Shipments once made cannot be canceled. We will still try to help you, but early modification makes it easier

4. Multiple Subscriptions:
If you have multiple units of product in your subscription and you cancel a part of the subscription, the lowest cost subscription will be cancelled first.


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Who we are
Our website address is: https://vetrinexlabs.com.

Comments
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Who we share your data with
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How long we retain your data
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What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent
Visitor comments may be checked through an automated spam detection service.

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For All Customer service queries - Reach out to us at:
​​support@vetrinexlabs.com

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